Account/Login Issues

I received an email with a link to a mission, but it's locked when I click on the link. What should I do?
It seems that there was some confusion with your account access, please contact our team through the contact form linked to this widget and we'll clarify...
Tue, 25 Jun, 2024 at 9:34 AM
I can't view all of my course spaces any more, what happened?
You may have removed yourself by mistake from a space. To join again, click on the 3 dots next to the main title of your space like "14 Day Better Hair ...
Wed, 27 Mar, 2024 at 9:17 AM
What should I do if I can't see the videos on my devices?
Firstly, try logging out and then logging back in again. Although it sounds simple, this method has fixed this issue for many students in the past. If you ...
Wed, 27 Mar, 2024 at 9:19 AM
I joined the Challenge and the Lab with 2 different email accounts. What can I do to merge both of them on the same email?
Simply reach out to us through our contact form linked to this help widget. Our support team will be happy to help you do that. Make sure you share with us w...
Wed, 27 Mar, 2024 at 9:27 AM
The links in my Challenge emails don't work any more. But I swear they worked before. What can I do?
After you completed the Challenge, you are automatically moved to a new Challenge Graduate space to leave room for the new students in the main one. This cha...
Mon, 24 Jun, 2024 at 12:59 PM
How can I update my credit card info?
Please make sure you are logged in to your account, then follow the following steps: 1. Click on your profile picture in the top right hand corner of any we...
Wed, 27 Mar, 2024 at 9:28 AM
I want to remove my credit card information saved in your system for my regular payments. How can I do that?
You should be able to updated your card information from the settings of your secured profile on our course platform.
Wed, 27 Mar, 2024 at 9:28 AM
I can't reset my password because I don't receive the reset link in my email as they advise. What can I do?
First make sure that the email address you're using is the same one as you originally used to sign up in the Challenge. If it still doesn't work, tr...
Tue, 25 Jun, 2024 at 9:34 AM
I can see the Challenge but I can't see the community any more.. What happened?
You will keep access to all of the videos and missions content for 6 months counting from your purchase date. However, as the community is live, we have to r...
Wed, 27 Mar, 2024 at 9:30 AM
I just joined but I haven't received any email from you since then. What's going on?
Firstly make sure to check your spam folder. Otherwise, you may have signed in with a typo in their email address so our confirmation emails and invitation t...
Tue, 25 Jun, 2024 at 9:23 AM