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Knowledge base
BHC Product
BHC Product
490
What are the ingredient quantities I need for the shampoos in the Better Hair & Health Challenge?
How long does aloe vera gel last?
My guides and workbooks aren't opening.
How do you make the chamomile extract for Shampoo B using teabags?
Can I use chamomile tea if I can't find dried chamomile flowers?
View all 490
HCC Product
HCC product
58
It is best to blow dry your hair at 45-47 degrees as mentioned in the video. Can cold air setting be used when it's Summertime?
Is it ok to use a brand of the products but not the same products on the list?
Will a silk pillowcase help with hair breakage?
Would it be better to use something like the Dyson Airwrap on your hair rather than a flat iron? Would it be a lot less damaging or just as bad?
Are allergies to things like pets and dust mites harmful to hair health?
View all 58
HQL Product
HQL Product
388
Why does one side of my hair seem thicker than the other?
How can I access the cheat sheets Sarah mentions in Mission #3?
How much pre-shampoo, shampoo and conditioner should we be using?
For the Elasticity Test, if I stretch the hair and then release it and it bounces back but then curls or shrivels up, what is my result?
How can I maintain healthy hair and avoid damage/hair loss while having to stick to a specific hairstyle (low ponytail/bun) due to work regulations?
View all 388
Guides Product
Guides Product
17
Can I use the Deep Nourishment Conditioner from the Luxury Haircare Formulation Guide if I have low-porosity hair?
Where can I download the pdf version of the Luxury Hair Care Formulation Guide?
Can I keep conditioners or shampoos made with potassium sorbate at room temperature?
What is the difference between oat starch and oat flour?
Amaranth oil is not available in my country. What is a good substitute?
View all 17
BHC Sales
BHC Sales
23
Can I do the program at my own pace? What happens if I fall behind?
How does the program work? What happens after I sign up?
I have alopecia areata will this work for me?
How long does it take to see results?
Is there a payment plan for the 14 day challenge?
View all 23
HQL Sales
HQL Sales
44
I tried checking out with Paypal and it didn't work...
Where are the terms and conditions for Hairqare Lab?
What are the differences between the 14-day challenge and the Hairqare Lab Program?
What program would you suggest to help my hair loss?
When is the registration for the Hairqare Lab program going to be re-opened and are there payment plans?
View all 44
Account/Login Issues
Account/Login Issues
16
I received an email with a link to a mission, but it's locked when I click on the link. What should I do?
I can't view all of my course spaces any more, what happened?
What should I do if I can't see the videos on my devices?
I joined the Challenge and the Lab with 2 different email accounts. What can I do to merge both of them on the same email?
The links in my Challenge emails don't work any more. But I swear they worked before. What can I do?
View all 16
General
General Hairqare
2
How does Hairqare plan to use our data such as photos, videos and testimonials?
How can I unsubscribe from emails and/or newsletters?
Guides Sales
Guide Sales
0
Conditioner Product
Conditioner Product
9
Why cant I access the DIY conditioner's recommendation database?
How can we know about the conditioner question if we haven't yet determined our hair profile? Will we be doing that at all so that we can make the best conditioner and shampoo?
How long can we store the conditioner for when we have the potassium sorbate added?
How to preserve home made conditioner?
Should I apply conditioner all over my scalp and strands? Or just on the ends?
View all 9
BHC Billing
BHC Billing
5
How can I ask for a refund if I don't like the course?
No one has responded to my questions or my refund request that I sent yesterday, please contact me.
I don't have the time to go through the Challenge, what can I do?
The discount code I received wasn't accepted at checkout. How can I receive a partial refund for this?
I want a refund
HQL Billing
HQL Billing
0
HCC Billing
HCC Billing
0
Guides Billing
Guides Billing
0
HCC Sales
HCC Sales
3
How often does a new monthly theme get released?
Is there any podcast or video regarding hair massaging and hair loss because of hair massage and what to do next?
After how much time will it take to see results for hair loss in HCC?
